Our Customer Promise
1. Drive customer loyalty by providing high quality, low effort service excellence.
We pride ourselves not only in providing value for money but also for having the best customer service in the market. We recognise the mutual value of excellent customer service and aim to drive all of our specially trained employees to handle your enquiries in a timely and professional manner.
2. Increase customer satisfaction by adopting a ‘First Call Resolution’ approach.
We aim to deal with your enquiry and resolve any issues you may have the first time you call. All of our agents receive extensive multi skilled training and are able to handle all enquiries whether it’s a technical camera system enquiry or setting up a direct debit. So you can rest assured that you will never be passed between departments when you call us.
3. Exceed customer expectations by providing free and efficient UK based customer service.
Our customer service team are based within the UK - and always will be! We provide a freephone telephone number so that it won't even cost you a penny to call us. We also have an out-of-hours number available 24/7, so if you need to get hold of us for any reason then you can always speak to a real person.
4. Provide peace of mind by using trusted and skilled engineers.
Specialised Installation Engineers, so you have the peace of mind to know that not only are you getting a fantastic system at an incredible price but it will be installed by an experienced engineer, not only that but they will even show you exactly how to use the system.
5. Fix faulty equipment - no questions asked!
We use trusted suppliers to provide you with products of the best quality. But in the event that the goods are faulty, we have a no-quibble 1 year warranty (or longer). So if something doesn't work we will simply come and fix or replace it, no questions asked.